About Us

We are Kargo

a relentlessly inventive brand of go getters, bar setters and status quo upsetters, creators, ideators and rich mediators, data miners, trend diviners and product refiners, techmasters, futurecasters and benchmark blasters, design freaks and unapologetic geeks who work fearlessly to build big ideas for small screens

Careers

Chicago

Senior Director, Client Services

The Senior Director of Client Service is expected to establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management. The role is focused on flawless service and delivery on client projects. Additional focus on taking our client services group to the next level of high touch service through staff training and development, process and technology improvement, external client relations, and acting as the lead stakeholder for all-things related to client service and the client experience. • Lead all phases of the campaign life cycle from ideation through execution for a strategic book of business.

The Role:
• Own overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by driving successful delivery of work product, cultivating strong client relationships and flexibility to manage a strategic book of business when necessary
• Drives business development and growth of existing accounts and may participate in the new business development efforts as well.
• Build and nurture a network of client relationships with existing customers, as to stay top-of-mind, solve problems, and provide strategic value as a trusted partner
• Proactive high-level brand focus, working closely to unify Sales and Operational teams on new objectives, strategies and business KPIs.
• Aid in Maturing our services offerings from post sales to campaign execution to completion and renewal, and the processes, policies
• Manage high priority issues and escalations until closed and communicated to stakeholders
• Contribute to standardizing and continuously evolving the Client Services strategy & promise
• Successfully manage people and create opportunities for growth and development throughout team; coaches and mentors internal team members for career growth
• Oversee and manage departmental resources & tasks as related to demand-side needs
• Engage internal departments to deliver high levels of service and output quality

The Requirements:
• A Bachelor’s degree or equivalent experience
• 7+ years experience in a client-facing role for a media, startup, tech, or digital company
• At least 4 years of client facing experience
• At least 4 years of managerial experience
• Proven track record of overall client satisfaction and the continuing growth and evolution of the clients.
• Experience managing large, complex, multi-million dollar accounts with strategy, analytics, digital and creative components
• Experience hiring, managing, and developing a team of cross service-line professionals who are responsible for the day-to-day execution of client programs; Must thrive on building highly effective teams; possess strong people management skills. • Ability to analyze problems and produce a viable solution
• Ability to multi-task and work well in a fast changing environment
• Excellent written and verbal communication skills
• Bachelor's degree required ​
• Detail oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment.

Sydney

Client Services Coordinator (APAC)

Summary of Job’s Purpose:

The Client Services Coordinator will support the APAC Client Services Team in all aspects of campaign servicing the client’s day to day needs to ensure expected delivery and client satisfaction. You will aid in achieving profitable and sustainable market share growth within all accounts is essential, while catering to brand image and ensuring account target life-cycle, from pre-sale planning through post-sale execution. You must have a finger on the pulse of the industry and its competitive trends, be forward thinking and not afraid to voice suggestions and propositions.

The Position:

Act as day to day support for the client services team

Prepare timely and consistent completion of pre and post-sale deliverables

Initiate and ensure accurate input of campaign details on internal platforms

Support development of client-facing reports

Maintain productive relationships with internal teams to facilitate day to day tasks

Support with Sales, Inventory/Yield and Campaign Managers on all aspects of campaign planning launch execution, optimization and post-campaign recaps.

Coordinate any changes/optimizations to original contract with internal departments and ensure they are properly executed and invoiced.

Ensure timely delivery of creatives to clients.

Collaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is met.

The Requirements:
Interest in online advertising, media, technologies, and a desire to keep informed of new trends

Ability to prioritize duties and meet deadlines

High level of accuracy and attention to detail

Excellent written communication and presentation skills

Ability to work on your own and as part of a globally distributed team

Strong analytical skills

A proactive problem solver with an Inquisitive mind

Maintain their composure and sense of humor under pressure

Must appreciate the pressure, challenges and rewards of working in an emerging market

Strong Microsoft office skills - particularly Power point and Excel

Working knowledge of Adobe Creative suite would be advantageous

Supply Manager (APAC)

Summary of Job’s Purpose:

Kargo is looking for a smart, driven Supply Manager to join our APAC Team. In this

role, you will work closely with the Director of Operations and General Manager to provide best in industry white glove client service to our premium publisher partners. This will include forging personal connections with our clients while consulting them on how to maximize their revenue with Kargo. Ultimately, this role will ensure adequate performant inventory is planned and delivered for our demand partners.

You will become the expert on all things Kargo and immersed into the Ad Tech industry: from

marketing to engineering, to product, to strategy, and will be able to speak to these aspects with our clients through quarterly business reviews, emails, and calls.

The Position:

Business Development

Work with the APAC Director of operations and General Manager to identify and onboard new publishers across the APAC region

Relationship Management

Create, build and maintain strong and effective relationships with Kargo's premium publisher partners

Provide strategic consulting regarding inventory monetization strategies, industry trends and best practices to help publishers grow their business using Kargo's services

Analyze data to make strategic recommendations and identify incremental opportunities for all publisher accounts

Inventory Planning

Co-ordinate closely with Sales and Operations to ensure the highest performing inventory is available to Kargo's demand partners

Plan and allocate supply to Kargo's publisher partners and monitor subsequent delivery and performance

Co-ordinate with Sales planning and the global publisher team to ensure inventory requirements are met

Work with Sales, Client Services and ad operations to optimize supply to meet demand and specific campaign requirements.

Technology

Work with Kargo's technical team to integrate with newly onboarded publishers

Work closely with Kargo’s Sales Engineering, Product and Sales Planning teams to ensure all integrations and operations run smoothly

Lead the charge in rolling out new technology and services to Kargo's premium publisher partners

General

Maintain a pro-active startup mentality, always looking for opportunities to improve process and innovate

In consultation with the APAC leadership team, create and execute plans in line with the APAC business strategy

Build relationships internally across the Kargo team globally

The Requirements:

3+ years of experience working in client-facing role for a media, digital, or technology organization

A proactive problem solver with an Inquisitive mind

Strong relationship building skills and desire to really understand and address people's challenges and needs

A planner and an organizer

Strong analytical and communication skills

Competent and confident using Microsoft Excel and Google Sheets

Must appreciate the pressure, challenges and rewards of working In an emerging market

Maintain their composure and sense of humor under pressure

Willingness to travel throughout the APAC region as required

New York

Product Manager

Summary of Job’s Purpose:

As a Product Manager on the team you will lead and own the product vision, goals and roadmap for one or more products. Drive product success from ideation to launch efforts, including research, requirements definition, metrics analysis, and working with project, design, engineering, QA, product marketing, and other key stakeholders to facilitate development, testing and launch efforts.

The Position:

Own day-to-day iteration of one or more products;

work with customers, business stakeholders, project, engineering and design teams to discover, define, and organize product innovations and iterations.

handle requirements gathering and documentation, in the form of user stores, flowcharts, wireframes, etc.,

and prepare team sprints and maintain a healthy backlog.

Maintain, evolve, and communicate product vision and roadmap to broader organization.

Work with product marketing on go-to-market strategy and take a proactive role in the continued success of your product(s) post launch.

Work closely and collaboratively with other product managers on major business initiatives requiring complex, multi-faceted solutions.

Maintain a deep understanding of Kargo’s overall business strategy and the broader advertising technology space and develop new products and evolve existing products in order to drive success in a highly competitive market.

Monitor and report on product metrics and business KPIs on a weekly/monthly basis.
 

The Requirements:

3-6 years of experience in product and project management including experience leading cross functional initiatives and teams

Proven ability to dive deep in understanding the product, business, and the competitive landscape.

Proven track record of delivering successful products to market.

Experience working on products with major frontend, user interface components (such as Saas or internal workflow tools).

Demonstrated analytical and quantitative skills, ability to use hard data and metrics to back up assumptions and develop business cases.

Strong oral and written communication skills, as well as ability to think clearly, analyze quantitatively, solve problems, scope business, technical requirements and prioritize project work.

Strong understanding and experience with product management techniques especially as it relates to SCRUM and agile.

Execution focused, owner mentality and willing to roll up your sleeves and do whatever is necessary.

Background in advertising technology strongly preferred.

Coordinator, Publisher Partnerships

Summary of Job’s Purpose:

In this role, you will work to provide best-in-industry white glove client service to our premium Publishing partners, which includes forging personal connections with our clients while consulting them on how to maximize their revenue from Kargo.

You will become the expert on all things ad tech. You will learn to communicate and analyze all aspects of our business (marketing, engineering, product and sales strategy) to push our partnerships forward.

The Position:

Support Manager to provide thoughtful, consistent service to your shared accounts

Work cross-functionally within internal teams – there’s always an opportunity to collaborate with our departments and within our own

Collate and deliver daily reporting to measure revenue growth and inventory for clients and internal departments

Analyze data and provide meaningful insights to increase performance and upsell products where necessary

Prepare client facing QBRs and reports in collaboration with team leads

Organize monthly invoicing for our team

The Requirements:

BA/BS required

1+ years of experience working (or interning) in related field

Fluent in Microsoft Excel

Solutions-oriented team player that can maintain a positive attitude under pressure

Highly developed interpersonal, presentation, and analytical skills

Junior Interactive Designer

Summary of Job’s Purpose:

The Junior Interactive Designer reports to the Director of Ad Design and will design & animate custom, rich media, mobile ad experiences for Kargo's advertisers. An ideal candidate will be passionate, solution driven, flexible, and love creating beautiful & innovative digital advertising products.

The Position:

Design & animate visually stunning and cutting-edge mobile advertising experiences for Kargo’s advertising campaigns

Work with Rich Media authoring tools to produce standards-compliant interactive ads

Employ a user-centered design to create intuitive design solutions

Collaborate with Client Service Managers through internal brainstorms & discussions to bring big ideas to life on the mobile screen

Develop an understanding of responsive design across mobile devices

Collaborate and review with design team to refine user interfaces for enhancing user experience

Adhere to Kargo's ad unit best practice standards in all campaign output

 Proactively develop ongoing knowledge base of new technologies and products and identify needs and opportunities for additional advertising products

Contribute to product ideation with mocks & prototypes of innovative ideas

Design & execute pre-sale ad campaign mocks

Participate in client brainstorms & creative meetings when requested

Be a subject-matter expert–own a specific function based on the current needs of the organization–you’ll be the go-to resource for the rest of the Ad Design team

The Requirements:

2-4 years of relevant experience

Highly proficient in Celtra Ad Builder or similar software platforms

Expert proficiency in Adobe Creative Suite

Portfolio featuring past work experience and relevant, user-centered design solutions

Excellent visual design talent, with a pixel-level eye for detail

Understanding of designing intuitive user interfaces

Ability to manage work autonomously, multi-task, and meet fast-evolving deadlines with a curiosity and passion for building rich, new ad experiences

Excellent communication, presentation and interpersonal skills; the ability to explain your design decisions clearly and persuasively

Get it done attitude without compromising quality

Comfortability with mobile advertising, mobile UI and UX design

Animation experience is a plus

Solutions Engineer, Tech Operations

Who We Are:

Technical Operations team sits within the Global Operations team. Focused on publisher integrations, technical solutions & troubleshooting for direct & programmatic campaigns, as well as acting as support for Product & Engineering across the business teams. We are the singular point of escalation, supporting all Kargo products & technologies.

The Position:

The Solutions Engineer sits within the Technical Operations team, and will focus most of their expertise within the programmatic landscape (SSP & DSP). This role will be responsible for bringing our technology to life each day, establishing and supporting new customer deployments, expansion projects, and internal initiatives.  As the hub of configuration design and customer interaction, this position is also tasked with developing and sharing best practices across Kargo and providing technical support to internal operational & sales teams, as well as deep understanding of adtech. This role sits between operations & product/engineering, and will be require technical expertise in Publisher integrations, header bidding, adserving and troubleshooting.

Help our clients understand, use, and troubleshoot Kargo’s suite of ad products and platform modules

Conduct trainings and attend in-person question and answer sessions for Publisher, Ad Ops, Sales, Client Services, Project Mgmt and Product Teams

Participate and share best practices across Kargo, as the technical frontline

Act as an escalation point to diffuse operational roadblocks that the team may be facing by internal or external pressures by managing the people, process and tools used to support our tech

Assist with various documentation needs, customer support systems and process – all geared at aiding client adoption and better use of Kargo’s products, as well as internal understanding 

Provide additional testing & QA support for Kargo product releases: SSP, DSPs, Measurement & Header Bidding

Help to define product improvements and train internal teams 

Technical lead on publisher integrations, integrating publishers for header bidding

Support DSP integrations with Kargo; troubleshoot and document

Deep understanding of programmatic workflow, as the role will require deep troubleshooting skills around creative issues

The solutions engineer will be an important member of the team, and has to work both collaboratively and independently within tech ops, as well as across the organization.

The role will reqire strong communication skills, and expected to articulate technical issues to non-technical people.   

The Requirements

Minimum 3 years experience within an ad technology company, deep understanding of adserving & troubleshooting

Strong troubleshooting knowledge with HTML, JS, CSS, familiarity with JSON

Knowledge of Doubleclick for Publishers (DFP), or similar adserving platforms a plus, as well as Celtra

W experience with 3rd party measurement vendors like IAS, Doubleverify, MOAT, etc.

Experience in AdTech, Ability to learn new tools

Prior experience in working with DSP's and exchanges like DBM, TTD, Index, Mediamath 

High Proficiency in using web debugging tools; and ability to adapt to mobile debugging

Functional Experience in data analysis.

Familiarity with VAST/VPAID

Excellent verbal & written skills

Experiencing working in a fast paced, every-changing environment with the ability to work across multiple timezones

Growth Operations Analyst

Summary of Job’s Purpose:

BizOps is a small and highly leveraged group of problem solvers who spike in analytical thinking, project and stakeholder management, and getting stuff done. As a Growth Operations Analyst, you’ll have a great opportunity to help Kargo scale a thriving business. We work on strategic initiatives hands-on, in very close coordination with functional partners, and we see projects through implementation. We build productive and positive relationships across the organization at all levels and deliver real, tangible outcomes. We help our leadership keep the trains running on time and support laying down new tracks to take us to new places. We are the bridge between strategic vision and execution.

 

The most important quality we’re looking for in a candidate is grit – this is someone who, above all else, loves a challenge and gets things done. This is a self-starter and critical thinker that is excited to push the team to a higher level. Candidates should possess exceptional analytical, writing and verbal skills. We’re looking for someone who loves solving complex problems – challenging the data, asking hard questions, weighing information under uncertainty, and project managing across multiple teams. Intellectual curiosity and deep attention to detail are musts.

The Position:
-Gather and Translate customer feedback and business needs into actionable analytics that inform Growth strategy and generate test ideas to help meet the goals of the business; Independently act on your recommendations and deliver key insights to the team

-Build sophisticated and dynamic Customer Health Scoring to determine tangible action items against identified at-risk accounts & growth accounts

-Create and own automated reporting, workflow rules, and dashboards to track key customer experience metrics e.g. NPS

-Identify and prioritize new growth channels including untapped Agency & Account Opportunities, Key Contact Information, and Regional Growth Opportunities

-Support ad hoc analysis related to new business opportunities in partnership w/ Business Development

-Build and activate tailored models, reports, and other solutions for business partners, focused on driving better decisioning around revenue, costs, clients, products, and key health metrics

-Analyze and uncover Key Campaign Performance Indicators (Product, Supply) and communicate recommendations to stakeholders

Requirements:

BA/BS required from a top university

3+ Years of Related Work Experience

Entrepreneurial. Relentless but humble.

Ability to quarterback high-impact projects with a strong emphasis on implementation

Ability to run in the right direction given a lot of rope

Excellent communication skills (client facing experience required)

Software Engineer

In this role, you’ll be at the forefront of Kargo’s ad tech innovations. You’ll be working directly with the CTO to build and role out new products and ideas to put the art back in advertising. You’ll become a key member of a close group of engineers, working on cutting edge products using open source technologies. On a typical day in this role, you'll touch on everything from the client side javascript to initiate an auction on the mobile web, to working on microservices in Go to execute billions of millisecond auctions, to data pipelines for capturing necessary events for analytics and revenue reporting..  

 

Requirements:

Bachelor’s Degree in Computer Science (or equivalent work experience).

Excellent problem solving skills. You should be able to operate independently with little direction.

2+ years of experience programming in an object oriented programming language such as Python, Java, C++ (Go preferred!).

Experience in building RESTful and stateless backend services and corresponding APIs.

Experience with creating build automation scripts (bash, makefiles… etc).

Experience with working with RDBMS’s such as PostgreSQL and/or MySQL.

Experience with client and server side Javascript (Node.js, ES6).

Familiarity with ETL pipelines, preferably working in an ELT setting.

 

Bonus Points:

Experience with Docker and Kubernetes.

Experience with Go is a huge plus!

Experience creating RPC services with frameworks such as gRPC.

Experience with open source tracing frameworks such as opentracing.

Experience working with NoSQL and Caching databases (preferrably BoltDB and Redis).

Experience working with concurrency.

Client Services Manager

Kargo is the only mobile advertising company that creates groundbreakingly innovative campaigns for over 200 of the world’s best-known brands and partners exclusively with a handpicked consortium of over 70 of the most highly respected publishers in the industry, reaching 100% of all smartphone users, an audience that eclipses Google and Facebook in terms of scale. Kargo is the first and only mobile advertiser to achieve 100% ads.txt compliance.

Kargo’s achievements have been recognized by some of the industry’s most prestigious awards and rankings including: Adweek Mobile Innovator (2017), Crain’s New York Business Fast 50 (2015-2017), Deloitte Technology Fast 500 (2016, 2017), EY Entrepreneur of the Year NY (2016), Great Place to Work (2017), Top 25 Workplaces in NYC (2017), and Inc. 5000 (2015-2017). Kargo employs over 275 people in New York, Chicago, Los Angeles, San Francisco, Detroit, Dallas, London, Sydney and Auckland.

For more information, visit Kargo at www.kargo.com or follow Kargo on Instagram (@kargomobile), Twitter (@kargo) and LinkedIn (Kargo).

Our Values:

  • Passionate: A commitment to quality and creativity is what drives us
  • Innovative: Old ways don’t open new doors
  • Daring: The industry is often wrong
  • Adaptive: Change is the only constant
  • Inquisitive: The answers are in the weeds
  • Humble: Good leaders eat last
  • Transparent: Default to open whenever possible
  • Hard Working: Results > Resume
  • Nice: No jerks, please
  • Responsible: A team-of-teams can’t have weak links

The Role:

You are proactive, solutions-oriented and flexible. You can work collaboratively and effectively across various departments from Operations to Product to Marketing. If this sounds like you, keep reading.

Kargo is looking for a Manager, Client Services for the Los Angeles, New York, or San Francisco region.

This role is a critical member of our Sales team at Kargo, reporting into the Director of Client Services, and is responsible for providing both strategic and tactical leadership for a portfolio of business totaling ~$10MM per year. The ideal candidate for this role has experience building and maintaining client relationships, driving growth across key accounts, and increasing overall client satisfaction. Beyond relevant work experience, this individual is passionate about the digital space, bringing art to advertising, and isn’t afraid to get their hands dirty.

The Responsibilities

  • Provide best-in-class client service to nurture and grow client relationships. Anticipate and address clients’ needs, both in the short and long term. 
  • Develop innovative approaches that meet the business goals of our clients and position Kargo for success.
  • Effectively understand and lead all phases of the campaign life cycle from ideation through execution.
  • Run internal and external meetings and communications to ensure agreements are met on time and without error.
  • Lead cross-functional teams in identifying and implementing performance-driven solutions that differentiate Kargo and drive growth.
  • Analyze and interpret data from a variety of sources to provide clients with actionable insights to drive incremental revenue.
  • Develop expertise in the client's business in order to proactively identify opportunities to stay top-of-mind, solve problems and provide strategic value as a trusted advisor.
  • Responsible for account performance and retention to support revenue generation and gain market share.
  • Funnel demand-side needs to internal teams to ensure that Kargo is well positioned to grow and retain business.
  • Keep teams informed of updates and performance and identify any emerging business blockers.

The Requirements

  • 3-5 years experience in a client-facing role for a media, startup, tech, or digital company.
  • Experience with direct and programmatic workflows.
  • Extremely proactive. Self-starter who seeks out opportunities to enhance contribution to the company.
  • Proven record of successful client retention and business growth.
  • Sees the big picture- highly strategic, creative and solution-oriented.
  • Thrives in a team environment, challenges and inspires others.
  • Strong organization and communication skills – things will not be easily gathered or given. Someone who can remain organized and over-communicate in a fast-paced environment will excel in this role.
  • Able to multi-task and prioritize based on account tier and urgency on a daily basis. Remain calm and focused in a dynamic environment.
  • Able to manage multiple and conflicting needs to a mutually agreeable solution.
  • Effective and efficient at working with remote teams.
  • Excellent presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations. Comfortable working in PowerPoint and Excel.
  • Natural ability to communicate with all levels of the org. We need someone who can easily connect with execs at the top and individual contributors on the ground level.